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Returns & Exchanges

We are certain that you will not only love the CJW’s watches and/or pieces of jewellery, but that they will exceed your expectations.  However, if you need to return any item purchased on www.Christinajewelry.co.uk, you can, by returning the items to us along with your proof of purchase within 14 days of the date of delivery. Please make sure your items are returned in a new and unused condition and in their original packaging in order for us to process a refund.  To do so please follow the instructions listed below.

Returning an item

If you wish to return an item, you have a duty to keep it in your possession and to take reasonable care of the item until you return it. Earrings and other pierced items cannot be returned or exchanged for hygiene reasons unless they are defective or faulty. All items must be returned in their original condition, including packaging, within the cooling off period. Faulty items must be within their warranty period.  Postage costs will be refunded on faulty items only

Please email admin@christinajewelryandwatches.co.uk if you would like to return your order.  You will receive a reply within 48hours detailing the process that you will need to follow.

We will process your refund within 7 days of receipt of the returned item.  We will use your originally method of payment used for refund.  You will be credited with the cost of the goods, minus any delivery charges. Your credit card company may take 4-7 working days to credit your account.

Our refund policy does not affect your statutory rights.

Faulty Items

If an item is received faulty or develops a fault (manufacturing fault) during its warranty period, please email us at admin@christinajewelryandwatches.co.uk , including pictures of the faulty item(s) before making any returns. Delivery charges for return will be reimbursed upon review and approval.

Gold vermeil plated pieces will eventually fade with time. The nature of how the piece is worn and cared for can significantly affect the speed of fading.  For this reason, the fading of Gold vermeil plated items is not considered as a manufacturing fault.

Exchanges

If you want a different item that is sold under a different product code, or the item you want is a different price to the price at which you bought the original product, then you'll need to return the unwanted item for a refund and place a new order.

Christina Jewelry and Watches does not cover the postage cost of returning goods except in the case where the wrong product is supplied or in case of faulty/damaged goods being supplied.

Please note that we cannot be held responsible for any items/packages which do not reach us so we recommend that you use a trackable service.

For further details or advice please email at admin@christinajewelryandwatches.co.uk

Cancelling an order before dispatch

If you change your mind after placing an order, you can cancel it at any time before we dispatch it by emailing admin@christinajewelryandwatches.co.uk You will need to give us your name and address details, as well as your order number.

 If you cancel part of an order, the postage and packaging charge is recalculated (if applicable) on the price of the items you keep. For example, if your order is for goods worth £120 and you then cancel an item worth £75, your order total will be below £50 and you will no longer qualify for free delivery.

Cooling off period

When you order from us online, you are entitled to a cooling off period when you can return your goods without any penalty. The cooling off period in UK is of 14 days, from receipt of goods, which includes any statutory cooling off period.

Return by post

  1. Contact our Customer Services team by emailing admin@christinajewelryandwatches.co.uk or complete our Online Returns Form.
  2. When instructed by email, place the item into its original box and make sure that the parcel is sealed securely. You should also place a copy of your online receipt into the parcel.
  3. The item must be in its original condition, and package, we are only able to refund the person who purchased the item. The refund can only be made to the payment card used to place the order, or to any other method used to pay such as Paypal.
  4. The item must be sent back to the address below via recorded delivery.

           CJW UK Ltd,

           Fotherley House

           Riding Mill

           Northumberland

           NE44 6BD

 

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